Returns & Exchanges

Return & Exchange Policy 

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Kavala is not responsible for covering these shipping costs. Items must be unwashed, unworn, and still in perfect condition.

Australia Domestic & International Returns 

For returns and exchanges, please follow the steps listed below: 

1. Make sure all of the items you want to exchange/return are undamaged, unworn, and in the same condition in which you received  (i.e. no makeup/deodorant stains)

2. Insert a note (handwritten is fine) with your:

  • Name
  • Email
  • Order Number
  • Choose: Return/Exchange
  • Items you are returning/exchanging for (name, color, size)
  • If you are exchanging, what sizes you would like to exchange for
  • Ship the package to address below:

Kavala Collective Returns c/o Black Bear Fulfillment
RD2, 8 Paraweena Dr
Truganina VIC 3029 AUS

3. Email us your tracking number to hello@kavalacollective.com

4. Once we receive & process your return we will refund/ship out your exchanged items and you will get a notification that the return has been processed. 

Return Defective Product

Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please email us at hello@kavalacollective.com with a picture of the defect. A return label will be provided. After 30 days, the product is nonrefundable.

Return Label Costs

We do not cover shipping label costs for return orders unless the item is damaged or there is an error on our end.

We do cover shipping label cost for in-store credit returns and exchanges. 

Still have questions? 

Please reach out to our customer support team by emailing hello@kavalacollective.com -  Customer support will take care of you from there! 

Size Guide

KAVALA COLLECTIVE SIZE CHART - LEGGINGS

 

XS

S

M

L

US

0-2

4-6

8-10

12

AUS

6-8

8-10

10-12

14

WAIST

24”-26”

26”-28”

28”-30”

30”-32”

HIP

32”-34”

34”-36”

36”-38”

38”-40”

INSEAM

26”

26”

26”

26”

 

 

KAVALA COLLECTIVE SIZE CHART - CROPS

 

XS

S

M

L

US

0-2

4-6

8-10

12

AUS

6-8

8-10

10-12

14

CHEST

26-29”

29”-32”

32”-34”

34”-37”

You're # away from earning your free scrunchie!

Congrats gal, you've earned a free scrunchie!

Pick one of our fav patterned scrunchies to go with your amazing new items!

Blue Tie Dye Scrunchie Blue Tie Dye Scrunchie Blue Tie Dye
Flower Power Vintage Scrunchie Flower Power Vintage Scrunchie Flower Power Vintage
Snakeskin Scrunchie Snakeskin Scrunchie Snakeskin

You Are # Away From Entering the Draw!

Our biggest giveaway yet! By checking out you'll be automatically entered to win our first ever custom Kavala Surfboard giveaway! An all-around fun fish board, perfect for all levels in our best-selling Flower Power Print! Yew! Winner announced Oct 15th <3 

KAVALA CUSTOM SURFBOARD GIVEAWAY

Our biggest giveaway yet! By checking out you'll be automatically entered to win our first ever custom Kavala Surfboard giveaway!