Privacy Policy (N.V)

PRIVACY NOTICE of Kavala Collective LLC.

We can give you more of what you love if we better understand you and therefore we capture information about you in order to improve your experience of the Kavala Collective LLC.

Kavala Collective LLC of 12 Cambridge Drive, Greenwich, CT, 06831 USA is the data controller for the purpose of the Data Protection Act 1998 and in this Privacy Notice and our Privacy Policy, we aim to explain clearly what data we collect, why, how we use it and your rights in relation to it.

What information we collect

WE DO NOT STORE CREDIT CARD DETAILS AND WE ONLY SHARE CUSTOMER DETAILS WITH THIRD PARTIES IN A SECURE WAY.

The information we collect via this website may include:

Any personal details you type in and submit, such as name, address, email address, etc.
Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site and enables us to give you a better, more personalised experience on our website. This data is collected by cookies and similar technologies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. We use different types of cookies including Google Analytics which is a web analytics service provided by Google Inc. who set a cookie to collect standard internet log information and site visitor behaviour in order to evaluate use of our website and compile a report for us. Information about your use of our website and your IP address is transmitted to Google Inc and is used by us to evaluate use of our website, compile statistical reports on activity on our website and create profiles of aggregated visitors using Google Analytics demographics. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities and your progress to check out may take longer. To opt out of being tracked by Google Analytics please visit https://tools.google.com/dlpage/gaoptout
Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
We use Facebook and Instagram retargeting to advertise Kavala Collective LLC across social networks. Facebook and Instagram retargeting will display relevant ads tailored to you based on areas of the website that you have visited, by placing a cookie on your device. This cookie does not give us access to your device. The cookie is used to allow us to identify whether an individual has visited a page and if so, show them related advertisements. Facebook and Instagram retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

What we do with your information

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:-

To process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organization to supply/deliver products or services you have purchased and/or to provide after-sales service);
To carry out security checks (this may involve sharing your details to fraud prevention agencies, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions);
To comply with legal requirements

We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the “Yes” box when entering your personal details. You may unsubscribe at a later date, if you wish - see “Your rights” section below.

Mobile Terms of Service

The Kavala Collective mobile message service (the "Service") is operated by Kavala Collective (“Kavala Collective”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Kavala Collective’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Kavala Collective through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Kavala Collective. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18334961124 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Kavala Collective mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18334961124 or email hello@kavalacollective.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Your Rights

You can ask us to update your personal information by emailing precise details of your request to us here. Please ensure you type “update” in the subject line of your email.
You can ask us not to send you future marketing communications. To do this, simply email us here. Type “No Marketing” in the subject line and then the following in the main text: your postal address, including postcode, your email address. We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations. Alternatively, you can post your request to the address in (3) below.
You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address:

Kavala Collective LLC

12 Cambridge Drive

Greenwich, CT, USA 06831